Our Returns, Refunds & Complaints Commitment
Our Fresh Flowers Guarantee in Kings Langley
At Flowers Kings Langley, we are passionate about delivering only the freshest blooms to your door. As a trusted local florist serving households and businesses in and around Kings Langley, our fresh flowers guarantee ensures that every arrangement you receive meets our highest standards of quality and vitality.
Damaged-on-Arrival Policy
We take great care in preparing and delivering your flowers. However, if your flowers arrive damaged, wilted, or in any condition that does not meet your expectations, please get in touch with us on the same day of delivery or as soon as possible. To help us resolve the issue swiftly, we kindly ask customers to provide a clear photo of the damaged product and details of the problem. This helps us uphold our commitment to excellence and maintain our reputation as Kings Langley’s most reliable florist.
Freshness Window
Our fresh flowers guarantee means your blooms should remain vibrant and beautiful for a minimum of five days from the date of delivery, provided they are cared for according to our guidance. Should your flowers not last within this freshness window, please reach out so we can address the matter promptly and fairly.
Refund & Replacement Options
Your satisfaction is our top priority. If your flowers are damaged on arrival or fail to meet our freshness guarantee, we offer the following options:
- Replacement: We can arrange a replacement bouquet to be delivered at the earliest convenience.
- Refund: If a replacement is not suitable, we offer a full or partial refund depending on the nature of the issue.
To process a refund or replacement, please contact us with your order number and details of your concern. Our friendly team will review your request and aim to resolve it quickly and courteously, demonstrating why we are Kings Langley’s trusted choice for flower delivery.
Complaints Process
We value your feedback and take complaints seriously. If you are not satisfied with your experience at Flowers Kings Langley, please contact us directly so we can address your concerns. Our complaints process is simple and transparent:
- Contact us via our website or in-store with your order details and the nature of your complaint.
- Our customer care team will review your complaint and respond within two business days.
- If your complaint involves product quality or delivery, we may request supporting information or photos to help us investigate further.
- We are committed to resolving all complaints promptly and to your satisfaction, with either replacement, refund, or alternative solutions to make things right.
Shop with Confidence at Flowers Kings Langley
As your local florist, Flowers Kings Langley is dedicated to exceptional customer service and fresh, beautiful flowers on every order. Whether you’re a household or business in Kings Langley, you can trust our satisfaction promise and responsive support. Thank you for choosing us as your preferred florist.
