These Terms and Conditions (hereinafter referred to as “Terms”) govern the purchase and delivery of flowers and related products (“Products”) through the Flowers Kings Langley website. By placing an order on our platform, you confirm that you have read, understood, and agreed to these Terms. These Terms apply to all customers ordering flower delivery in Kings Langley and the surrounding areas.
To ensure a smooth and efficient service, all orders for flower arrangements and products must be placed through the online ordering system available on our website. You must provide accurate information, including recipient details, delivery address, and contact information. Please double-check all information provided, as Flowers Kings Langley will not be responsible for delayed or failed deliveries arising from incorrect or incomplete information.
After placing your order, you will receive an order confirmation number and a summary of your purchase. This confirmation does not signify our acceptance of your order. Acceptance and completion of the contract between you and Flowers Kings Langley will take place upon dispatch of your order. We reserve the right to decline your order prior to dispatch should any issue arise, including but not limited to stock unavailability or payment concerns.
In instances where specific flowers or arrangements are unavailable due to seasonal factors or supplier shortages, we reserve the right to substitute flowers or products with those of equal or greater value and similar style. We will aim to notify you if significant substitutions are necessary.
All prices listed on our website for Products and delivery services are inclusive of VAT where applicable. Payment must be received in full before your order can be processed and dispatched. Flowers Kings Langley accepts various payment methods as made available during checkout. By providing payment information, you confirm that you are authorised to use the chosen payment method and that the details provided are valid and correct.
Orders will not be processed or delivered until payment has cleared. In the event of payment failure, the order will be considered incomplete. We are under no obligation to process or dispatch orders unless full payment has been received.
Flowers Kings Langley offers flower delivery services across Kings Langley and its surrounding areas. Delivery charges, if any, will be clearly indicated on the website at the time of ordering. Delivery availability and specific delivery time windows may vary depending on the recipient’s location and the requested delivery date.
Whilst we make every effort to deliver your order within the specified timeframes, delivery times are not guaranteed. Circumstances outside our control such as adverse weather, traffic disruptions, or unexpected issues can result in delivery delays. Should a delivery be delayed, we will make reasonable efforts to inform you and arrange an alternative delivery time where possible. Flowers Kings Langley cannot be held liable for late deliveries arising from events beyond our reasonable control.
It is your responsibility to ensure that someone is available to receive the delivery at the provided address. If no one is present, delivery may be left with a neighbour, at a safe location, or returned to the local depot at our discretion. In such cases, we will attempt to notify you or the recipient to arrange a suitable redelivery or collection.
If you wish to cancel or amend your order, please contact us as soon as possible. Orders scheduled for same-day delivery or orders that have already been prepared or dispatched may not be eligible for cancellation or amendment. Where possible, and at our discretion, we will make reasonable efforts to accommodate amendment or cancellation requests prior to dispatch.
Should you wish to cancel an order that has not yet been dispatched, you may be entitled to a full refund. However, if the order has already been processed or delivered, no refund or cancellation will be possible. Any agreed refund will be issued to the original method of payment and may take several working days to process, depending on your financial institution.
We reserve the right to cancel any order and provide a full refund in the event that Products are unavailable, payment has not been authorised, or in the case of any fraudulent or suspicious activity.
Due to the perishable nature of fresh flowers and floral arrangements, we are unable to accept returns for most Products unless they are faulty or not as described. If you are not satisfied with the quality of the flowers received, please contact us within 24 hours of delivery, providing photographic evidence and a brief description of the issue. We will assess the case and offer a solution, which may include a replacement or a partial/full refund at our discretion.
Refunds will not be applicable for issues resulting from incorrect recipient details or address provided by the customer, or if the recipient is not available to accept the delivery. Replacement or refund requests made beyond 24 hours after delivery may not be accepted, given the perishable nature of our Products.
Every effort is made to deliver flowers and arrangements that match the images and descriptions on our website. However, due to variations in seasonal availability, flowers and packaging may differ slightly. Substitutions, when necessary, will always be made with Products that are of equal or greater value and similar appearance. The overall value and aesthetic of the arrangement will be preserved as much as possible.
Vase and other accessories included in product images are for illustrative purposes unless specified in the product description. Please review product details carefully before placing an order.
Flowers Kings Langley’s responsibility for any loss or damage relating to your order will be limited to the value of the order placed. We do not accept liability for any indirect or consequential loss, including (without limitation) loss of profits, loss of goodwill, or loss of opportunity, which may arise from use of our Products or services.
Nothing in these Terms seeks to exclude or limit your statutory rights as a consumer under applicable UK law, nor does it limit or exclude liability for personal injury or death resulting from our negligence, or for fraud or fraudulent misrepresentation.
All content on the Flowers Kings Langley website, including images, text, and logos, is the intellectual property of Flowers Kings Langley or our licensors. You may not use, reproduce, copy, modify, or distribute any content from our website without prior written permission.
Your personal data will be used in accordance with our Privacy Policy, to process your orders and communicate with you regarding Products and services. We are committed to protecting your privacy and handling your data securely in line with applicable Data Protection laws.
Flowers Kings Langley reserves the right to amend or update these Terms at any time. Any changes will become effective immediately upon posting to our website. You are encouraged to review the Terms regularly to stay informed of any updates. Continued use of our website or services after changes have been made will constitute your acceptance of the new Terms.
These Terms and any contract formed under them are governed by English law. Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. By ordering through Flowers Kings Langley, you agree to submit to the jurisdiction of these courts.
These Terms & Conditions apply to all customers purchasing Products or arranging flower delivery anywhere in Kings Langley and surrounding areas. If you do not agree with any of these Terms, you are advised not to place an order through our website.
If you require further clarification regarding these Terms or have any questions relating to our flower delivery services in Kings Langley, please visit our Contact page for more information. Our customer service team is available to help you with your queries in a timely manner.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Kings Langley, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Kings Langley.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
